Hospital Liaison – Patient Advocacy & Support
Guiding Jewish patients and families through the hospital system with clarity, compassion, and expertise.
What Is the Hospital Liaison Service?
The Chesed 24/7 Hospital Liaison program provides families with a trained, compassionate advocate inside the hospital—someone who understands medical processes, Jewish needs, patient rights, and how to navigate the complexities of the hospital system. Liaisons assist with communication, logistics, emotional support, and coordination so families can focus on the patient rather than paperwork, confusion, or stress.
A liaison is often the difference between feeling overwhelmed and feeling supported.
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Why Families Need a Hospital Liaison
Hospitals can be confusing and intimidating
Families may not understand medical vocabulary, hospital policies, or next steps. A liaison helps translate complex information into simple, clear guidance.
Medical decisions can feel overwhelming
A hospitalized patient may interact with multiple doctors, nurses, therapies, and departments. The liaison helps families organize information, ask the right questions, and stay informed.
Families may not know how to advocate for themselves
Not everyone knows how to request a second opinion, speak to a charge nurse, or escalate important concerns respectfully. A liaison knows how to do this effectively and with sensitivity.
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What Hospital Liaisons Do
Chesed 24/7 liaisons are trained to support families in many ways:
Help families understand diagnoses and treatment plans, facilitate communication with medical staff, and ensure questions and concerns are clearly addressed.
Assist families in navigating the hospital, understanding schedules and procedures, and connecting with the appropriate departments and services.
Provide comfort, companionship, and reassurance to patients and families, especially during stressful or uncertain moments.
Assisting with Shabbos and Yom Tov observance, kosher food access, modesty concerns, and coordination with other Jewish community needs.
Serve as a steady, calming presence for families facing trauma, sudden medical changes, or unexpected emergencies.
How to Request a Hospital Liaison
Chesed 24/7 has a team of dedicated Liaisons who offer crucial support to patients in hospital settings. Families can request a liaison directly:
Phone: 845-354-3233
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How Donations Support the Hospital Liaison Program
Hospital liaisons are a major investment. Your donation helps cover:
- Training for liaisons
- Travel and on-site needs
- Emergency support items
- Communication and coordination systems
- On-call emergency coverage
- Expansion to more hospitals requesting liaisons
Donation Impact Levels
- $72 – Supports liaison outreach for a day
- $180 – Funds a liaison shift at a major hospital
- $540 – Provides extended crisis support to a family
- $1,800 – Trains and equips a liaison for ongoing service
- $10,000+ – Helps expand liaison coverage to new hospitals
This is one of the most powerful ways to support families facing medical crises.
Who Are Hospital Liason For?
Jewish patients in any type of care
Parents supporting children in pediatrics or NICU
Spouses of patients undergoing surgery or major medical treatment
Elderly patients with no local support
Out-of-town families unfamiliar with the hospital
Support the Hospital Liaison Program
A calm voice. A knowledgeable guide.
A compassionate advocate during the hardest moments.
You can make that possible for more families.
Where Hospital Liaisons Operate
New York City
Manhattan
Brooklyn
Queens
The Bronx
Rockland County
Orange County
Long Island
Northern New Jersey (Bergen & Passaic)
Frequently Asked Questions
Yes—many donors choose this meaningful sponsorship.
If permitted halachically and by hospital policy. Many liaisons live close enough to walk.
Yes. They undergo training in communication, patient support, hospital protocol, and crisis management.
No. They support communication and understanding but do not replace medical professionals.
No, our liaison support service is always free of charge.
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Hospital Liason
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